---
description: >-
  Read this when have a question. You can always contact us when are not
  satisfied with answer.
---

# Frequently Asked Questions

## 1. Google login and OTP Login not working

Integrate firebase in to your app. Google login and OTP Login will not work on test apk. Upload app bundle to play store and  Integrate firebase to your app. Google login and OTP Login will work for the app downloaded from play store

Add following SHA Keys in firebase

```
26:BD:80:09:16:CD:5F:33:16:E3:F7:1A:52:25:66:7C:59:33:B2:76
5B:03:D5:66:1E:5C:A7:D2:48:60:C2:1A:E5:07:44:07:AE:87:13:3D:58:DD:94:7F:11:D9:EC:F7:06:CA:96:C4
```

How to integrate firebase: [https://www.youtube.com/watch?v=Jquy-dOyz34](https://www.youtube.com/watch?v=Jquy-dOyz34)

## 2. Play Store Error

Your app that requests the permission: android.permission.CAMERA. Apps using this permission in an APK are required to have a privacy policy set.

**Add a privacy policy in play store**

1. Open Play Console and go to the [**App content**](https://play.google.com/console/app/app-content/summary) page (**Policy** > **App content)**.
2. Under "Privacy Policy," select **Start**.&#x20;
   * **Note:** If you’ve previously added a privacy policy and want to make changes, you’ll see and select **Manage** instead of start.
3. Enter the URL hosting the privacy policy online.
4. Save your changes.

## 3. Wallet is not working

Install TeraWallet Plugin version 1.3.10 to wallet function properly&#x20;

Download TeraWallet plugin Version 1.3.10: [https://downloads.wordpress.org/plugin/woo-wallet.1.3.10.zip](https://downloads.wordpress.org/plugin/woo-wallet.1.3.10.zip)

## 4. How refer and earn works?

Refer and earn works with Dynamic link and TeraWallet plugin refer and earn program

1. Integrate Firebase and Configure dynamic link - [https://www.youtube.com/watch?v=Jquy-dOyz34](https://www.youtube.com/watch?v=Jquy-dOyz34)
2. Download and Install TeraWallet plugin Version 1.3.10: [https://downloads.wordpress.org/plugin/woo-wallet.1.3.10.zip](https://downloads.wordpress.org/plugin/woo-wallet.1.3.10.zip)

## 5. App Not Installed

Apk may not work for some android devices. If you get error app not installed while installing apk in your android device. Try to install in some other device. Or upload app bundle to play store and try to install app from play store

## 6. Design my app showing wrong products or categories or stores.

Design my shows products or categories or stores for reference only. In the user app it shows correct linked products or categories or stores

## 7. Order Cancel Request

Install plugin [https://wordpress.org/plugins/cancel-order-request-woocommerce/](https://wordpress.org/plugins/cancel-order-request-woocommerce/)

This plugin supported by app for cancel order request

## 8. WooCommerce Brands

WooCommerce Brands supported. Install plugin [https://woocommerce.com/products/brands/?aff=7531](https://woocommerce.com/products/brands/?aff=7531)
